The U.S. Department of Homeland Security will immediately increase the use of overtime and work to quickly bring in more screening officers to help alleviate long lines at airport security checkpoints, Homeland Security Director Jeh Johnson said Friday.
But, Johnson warned, wait times are inevitable during the busy summer travel season.
“We encourage people to have the appropriate expectations when they arrive at airports,” said Johnson, speaking at a press conference at Reagan National Airport outside Washington. “Contemplate increased wait times as you travel.”
In addition to the expanded use of overtime, the TSA will seek to accelerate the hiring of 768 new transportation security officers it had planned to bring on during 2016, Johnson said. The agency hopes to have those officers in place this summer, possibly as early as mid-June, he said.
The agency will also take other steps, including deploying more canines to assist in screening, giving airport security directors more flexibility in assigning employees and seeking help from airlines with “non-security” work such as moving bins, Johnson said.
But the government cannot take any shortcuts that could endanger security, he said. “We want to keep passengers moving, but we want to keep passengers safe,” Johnson said.
The TSA was faced with a barrage of pictures and video from travelers documenting the hours-long TSA checkpoint lines at U.S. airports this week.
“Never seen a security line this long at LaGuardia – what’s going on @united and @NY_NJairports ?? #hatethewait,” tweeted @LisaAkey on Friday morning.
Kym Jones waited in line for two hours Friday at Atlanta’s Hartsfield-Jackson International Airport.
“This line starts at the sliding departure doors by check in, zig zags through the baggage claim belts, though the lobby and finally to TSA,” Jones Tweeted.
She said she only made her flight because a TSA officer told her to go to the international terminal, which had a much shorter security line.
“The security line at #Atlanta #HartsfieldJackson is insane,” tweeted @JohnFricke on Thursday. “Starts in baggage claim!”
The Atlanta airport closed down one of its security lines last week to install new equipment for an expedited screening process that’s scheduled to go into testing later this month.
By midmorning Friday, Atlanta’s snarled, serpentine security lines had dissipated and passengers were moving through checkpoints, CNN staffers there reported.
Airlines for America, an airline industry group, is asking fliers to take photos of those long security lines and post them to social media with the hashtag: #iHateTheWait.
Several of the country’s busiest airports have threatened to replace the TSA with private passenger screening companies.
The Port Authority of New York and New Jersey, which operates Newark, John F. Kennedy and LaGuardia airports, was the latest agency to demand that the TSA add more staff to reduce wait times in security lines.
From mid-March to mid-April, there were hundreds of times that passengers waited more than 20 minutes — and sometimes more than 55 minutes, a Port Authority letter said.
In February, Atlanta’s airport — the busiest passenger airport in the world — sent a letter to the TSA complaining about “inadequate” staffing and warning about increasing passenger traffic this summer.
TSA looking for more money
TSA Administrator Peter Neffenger blamed the long lines to a loss of thousands of employees in 2014 that the agency has yet to replace.
“When I came into this organization last year, I found an organization with 5,800 fewer screeners and it had fewer front-line officers than it had four years previously,” said Neffenger, testifying Thursday before the House Oversight Committee.
“And that was in the face of significantly higher traffic volume.”
Congress holds the purse strings, and it gave the agency some relief earlier this week.
The head of the Department of Homeland Security, which includes the TSA, received congressional approval Wednesday to reallocate $34 million in its budget to increase the number of officers at airports.
About $26 million will pay for additional overtime and part-time hours, and about $8 million will go toward the hiring of 768 officers this month.
Atlanta airport’s experiment
Atlanta’s airport, which handled a record 100 million passengers last year, may provide a solution.
The airport temporarily closed one of three domestic TSA checkpoints May 4 for installation and calibration of two experimental screening lines that are expected to open May 24.
The shutdown forced thousands of daily domestic travelers who would have normally passed through that checkpoint to go through the airport’s two remaining checkpoints. That — along with seasonal traffic — is making Atlanta’s TSA lines worse than usual.
The experimental screening areas — so-called Innovation Lines — are now being developed only at Atlanta’s airport, the agency said, with the aim of screening more passengers in less time. If successful, they could be replicated at other U.S. airports.
Adding to the TSA’s woes: Thousands of checked bags missed their flights Thursday at Sky Harbor Airport in Phoenix after computer server issues kept the TSA from using machines to screen baggage.