Instagram on Angry Posts: We’re Listening


Instagram app on iPhone. (Photo Credit: Jacque Wilson/CNN)

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Instagram responded to protests over announced changes the company is making.

The company shocked users Tuesday with an update to its terms of service that will let the company sell users’ photos to other companies.

Instagram wrote a blog post, Tuesday night saying the company would change the new terms of service to make clearer what would happen to users’ pictures. The company’s co-founder says, “I’m writing this today to let you know we’re listening and to commit to you that we will be doing more to answer your questions, fix any mistakes, and eliminate the confusion. As we review your feedback and stories in the press, we’re going to modify specific parts of the terms to make it more clear what will happen with your photos.”

Earlier Tuesday, this is the news that came out: The new terms of use, effective January 16, are littered with changes throughout — but the biggest changes came in the section about users’ rights. “A business or other entity may pay” Instagram to display users’ photos and other details “in connection with paid or sponsored content or promotions, without any compensation to you.”

Even minors are subject to the new terms: “If you are under the age of eighteen …. you represent that at least one of your parents or legal guardians has also agreed to this provision.” Users can’t opt out of the new provisions. The only way to avoid them is to delete your Instagram account altogether.

The updated terms significantly broaden what Instagram can currently do with users’ content. The current terms simply note that “Instagram may place such advertising and promotions on the Instagram Services or on, about, or in conjunction with your Content.”

Hammering the point home, Instagram changed the current language about users granting a “limited license” for use of their content. The new terms make it a “sub-licensable” agreement, again making it clear that Instagram can give content to third parties.

The move comes three months after Facebook’s $1 billion acquisition of Instagram was finalized.

The rest of the Instagram policy updates focused on items including spam, hacking and bullying. The overhaul adds much more legalese throughout.

A note at the top of the new terms, in bolded caps, says that any dispute between Instagram and a user “will be resolved by binding, individual arbitration,” unless the user opts out of the provision in writing. (If you want to do that, you need to snail mail in your opt-out statement. The address is buried in the Terms of Use: search for “Arbitration Opt-out.”)

What’s more, users waive their rights to a class-action lawsuit or class-wide arbitration.

The photo-selling provisions is the one that made the headlines, though, and users took to social networks to complain.

Some people appear to be prepping to delete their accounts. One photo-export program, Instaport, crashed soon after a Wired article linked to it. Instaport’s website read: “We are expecting high traffic right now. If you have problems downloading your photos, please try again tomorrow or the next days.”

CNN Money’s Julianne Pepitone contributed to this report.

Around the Buckeye State

More Ohio News

Hot on FOX 8

More Viral