Andria Borba, KTXL, Reporting, Courtesy CNN
AUBURN, California — It was the trip of a lifetime for Auburn’s Joan Ashworth and her husband, Christopher Hill – a relaxing week on the South American coast in Uruguay.
It was perfect until they went to retrieve their bags from San Francisco International Airport.
When the baggage carousel stopped spinning in the early morning hours of July 11, Ashworth’s bag wasn’t there. When Ashworth and Hill went to the United Airlines counter, airline representatives made big promises.
“Your bag will be there tomorrow morning, no problem. They said it arrived in San Francisco,” Ashworth told FOX40.
The bag made quite an international journey, last seen by Ashworth at customs in Houston, only to be misplaced in the States.
“Uruguay to Panama City, Panama City to Houston and then Houston to San Francisco,” Ashworth said.
The international bag affair run around doesn’t end there. Enter the off-the-continent call center, “They send the call to India. Who in India is going to help me find my bag?”
The irony is not lost on Ashworth.
“It made it to San Francisco, through all the airplanes, but then got lost in San Francisco. They say it was checked into San Francisco when they scan it. It’s in San Francisco,” Ashworth told FOX40.
The bag wasn’t just filled with vacation mementos and souvenirs.
“The most important thing that was in that bag was the jewelry my daughter gave me for my wedding day,” said Ashworth, tearfully.
United’s forms say they’ll only replace items that have a receipt as proof, Ashworth’s jewelry though, was a gift.
FOX40 tried to contact United Airlines media relations line to help sort out Ashworth’s bag dilemma. Though the call to the office in Chicago was made during business hours, it went straight to voice mail. The after-hours help line listed on the voicemail, sent our call to a fax machine in Houston.