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CLEVELAND — City leaders are hoping to improve customer service and efficiency by opening a One Stop Impound.

Previously, those in the process of recovering a towed vehicle had to first stop at the Justice Center downtown to handle paperwork before going to the impound center located on Quigley Road.

Now, the step of going to the Justice Center has been eliminated. Customers can go straight to the One Stop Impound and Clerk of Courts Payment Center.

The center is open from 8:00 a.m. to 6:30 p.m. on weekdays and 10:00 a.m. to 2:00 p.m. on weekends.

The Clerk of Courts staff will also accept payments for parking violations, tickets from a camera and waste collection tickets.

Traffic tickets from an officer must still be paid online, by phone or in person at the Justice Center.