Casino GM Warns That There Could Be a Slight Wait to Gamble

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CLEVELAND -- One of the biggest nights for the city this year will bring thousands of people to downtown Cleveland as the Horseshoe Casino opens its doors.

But the facility's General Manager, Marcus Glover, is warning some patrons that there could be a bit of a wait to gamble tonight.

"The unfortunate thing is when you have an event like this, there are some people that are going to have to wait," said Glover. "And we've never hidden behind that. We are excited and humbled that there is this much interest in the project. And at the end of the day safety and security is of utmost importance to us."

Glover says that people can begin lining up at 5:00 p.m. for the 9:30 p.m. opening, but the building's maximum occupancy limit will be monitored at all times.

"We don't want to get too many people in the building and at the same time it's our concern to make sure that we manage those who are in line," said Glover. "So we are going to have ambassadors working the lines."

According to Glover once inside gamblers can expect a Las Vegas style experience, but the Vegas style speed in which the games are played will come with time.

"It's going to take a little time. Don't expect Vegas speed," said Glover. "What we've focused on is accuracy, customer service, attitude and speed will come."

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