NEW YORK — A woman undergoing cancer treatments was reportedly told “you are not human” and that she deserves cancer after canceling an Uber ride.
According to New York Daily News, Alexandra Craigle, 25, who has lymphoma, booked a ride with the company after a radiation treatment in Manhattan last week. She quickly changed her mind and canceled the trip within a minute to instead hop a taxi.
Craigle said she then received three phone calls, texts and a voice mail from the Uber driver.
One of the texts said “you are not human.” After Craigle said she explained her medical situation, she was then told “I think you deserve what happened to you.”
Craigle said she canceled the ride within the five-minute grace period under Uber’s cancellation policy. She said she had shingles and wanted to leave her treatment right away rather than wait for the Uber ride.
A statement from Uber issued to Daily Mail states:
“Uber has a zero tolerance policy for abusive or threatening language on our platform, and as we have done in this instance, we immediately deactivate any driver found in violation of that policy.”
Uber said the driver has been fired.
Wow, @Uber_NYC is getting the meanest of mean emails. Left something up at 1st day of RADIATION, had to cancel ride within 1 min of req…
— Alexandra Craigle (@alexcraigle) November 10, 2014
.@Uber_NYC driver calls 3x, leave threatening vmail, tell me I’m lying about cancer treatment, that I deserve it for what “an animal I am”
— Alexandra Craigle (@alexcraigle) November 11, 2014