Apple tells widow to get a court order to retrieve late husband’s password

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VICTORIA, Canada –  All she wanted to do was play some games on her late husband’s iPad.

But the tablet had an Apple ID password. So Apple told 72-year-old Peggy Bush that she’d have to get a court order for them to release it.

“I thought it was ridiculous. I could get the pensions, I could get benefits, I could get all kinds of things from the federal government and the other government. But from Apple, I couldn’t even get a silly password. It’s nonsense,” Bush told CBC.

Bush’s husband died last summer, and although she knew the login to the iPad, she didn’t know her husband’s Apple ID password. The company first told her daughter that all she’d  need to do  was provide a copy of the will, the notarized death certificate and that she should call them.

But when she called, they said they’d never heard of her. A second call by her daughter, where she even told them the serial numbers of the tablet, resulted in customer service advising the family to get a court order. Something that could potentially cost thousands, if a lawyer was needed.

The family contacted a Canadian television station, who reached out to Apple. Shortly after that, the company apologized for the “misunderstanding” and promised to help solve the problem….without a court order.

Apple wouldn’t comment on the policy. But Bush’s daughter wants them to change their rules. “We certainly don’t want other people to have to go through the hassle that we’ve gone through. We’d really like Apple to develop a policy that is far more understanding of what people go through, especially at this very difficult time in our family’s life, having just lost my dad,” she said.

 

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