DESOTO COUNTY, Miss. (WJW) — A Mississippi family is warning fellow surveillance camera users after hackers allegedly gained access to a camera in her 8-year-old daughter’s bedroom.
According to FOX 17, Ashley LeMay had installed a Ring video camera in her daughter’s room a few days ago as a way to keep an eye on her children while she worked night shifts.
She claims her daughter, Alyssa, had started hearing strange noises coming from her room.
LeMay reviewed the video and discovered a man had been watching Alyssa in her room. She says a “mysterious voice” used music and “destructive behavior” to taunt the girl.
The man was reportedly heard instructing the girl to say a racial slur and repeatedly told her he was her best friend.
“I’m your best friend, you can do whatever you want right now. You can mess up your room, you can break your TV, you can do whatever you want. C’mon, can you say the magic word?” the voice is heard saying in the video.
The voice disappeared when Alyssa’s father entered the room, but the family is still concerned because they don’t know what that man may have heard or seen.
“My daughter could’ve been changing in her room…It did not take them long at all to figure this out,” LeMay told FOX 17. “Even the doorbell, they can hear what you’re saying. In our case, we were going out of the country and this happened the night before we were leaving and we’re left thinking, ‘what did he hear?’ He has access to all of our videos now.”
The family has since disconnected the cameras and taken extra security steps.
Ring says the family’s security is their top priority and they are investigating the incident. The provided the following statement to the news outlet:
“Customer trust is important to us and we take the security of our devices seriously. While we are still investigating this issue and are taking appropriate steps to protect our devices based on our investigation, we are able to confirm this incident is in no way related to a breach or compromise of Ring’s security.
Due to the fact that customers often use the same username and password for their various accounts and subscriptions, bad actors often re-use credentials stolen or leaked from one service on other services. As a precaution, we highly and openly encourage all Ring users to enable two-factor authentication on their Ring account, add Shared Users (instead of sharing login credentials), use strong passwords, and regularly change their passwords.”
Editor’s note: An earlier report stated that the family lived in Tennessee. We later learned they live in Desoto County, Mississippi.