Software problem blamed for 911 outages across Northeast Ohio, services restored

911 services have been restored for multiple communities.

Cuyahoga County on Sunday experienced intermittent outages, as well as Parma, Parma Heights and Brooklyn, according to emergency communications offices.

“The Cuyahoga County 911 software experienced an issue with limited connectivity for a short time today. At no time were 911 calls unable to be answered. Both the 911 vendor and AT&T have tested and confirm the 9-1-1 system has been fully restored and operating as normal,” Cuyahoga County Department of Public Safety and Justice Services said in a statement.

The issue also affected Highland Heights for several hours.

911 lines were restored for all residents after several hours.

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