CLEVELAND-- The FOX 8 I-team is tracking new developments in the mystery surrounding the Cleveland Hopkins International Airport computers knocked out of service by what sources told the I-Team were hackers demanding ransom, which the city now says is not true.
On Friday, flight message boards in the terminal and computers in airport offices remained dark for a fifth day.
Multiple sources told the I-Team the city is now taking steps to restore the system by replacing some equipment and reconnecting. Employees were told of plans to “wipe down” airport computers for viruses and reinstall software. They were also told not to try to do anything to the computers.
The FBI is helping to investigate.
Multiple sources confirmed the computer chaos is a result of hackers demanding a ransom payment.
The City of Cleveland on Friday claimed that's not true, saying, "No hacking occurred and no ransom demands were made."
Here is their entire statement:
"On April 21, malware was discovered on several Cleveland Hopkins International Airport computing systems. As a result, the Flight Information Display, Baggage Information Display and email systems were impacted. These systems were not accessed by any unauthorized personnel (hacked) and there were no ransom demands.
The City of Cleveland and Cleveland Hopkins International Airport continue working to resolve the technical issues impacting a small number of airport systems. The City reiterates there is no impact to the airport’s security and operations systems.
Again, all airport safety and security operations are functioning as normal. However, email, airport flight and baggage displays are currently unavailable. Passengers can find similar flight information online at http://www.clevelandairport.com or via the airport’s special customer information teams."
The I-Team first revealed the situation on Monday.
Watch a past report in the video, above; click here for more.