Dozens of 911 calls unanswered after system failure

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CLEVELAND, Ohio -- The FOX 8 I-Team has found dozens and dozens of 911 calls went unanswered Sunday evening in Cleveland and Cuyahoga County. This marked the latest problem with a system that has failed again and again.

Cuyahoga County says the system went down between 30 and 60 minutes, and 49 calls to 911 county dispatchers went unanswered. Cleveland 911 is tied into the same system. Cleveland’s emergency system also went down. The city says a back-up system kicked in although not until after 15 minutes.

The city and county both say dispatchers were able to look back into the system and see the phone numbers of those who had called 911, and dispatchers eventually called them back. Officials say none of the calls involved life-threatening emergencies.

However, earlier this year, a Cleveland man died after the 911 system crashed and his family couldn’t get through for an ambulance.  A desperate loved on even drove to a fire station to get help.

Linda Taylor-Russell is the aunt of the man who died. She reacted to the latest problems by saying, "Please, get your system working right, so there won't be any more tragedies."

In fact, the county rerouted the system and made improvements just months ago to prevent any more crashes.

Yet, 24 hours after the latest problem, officials were still not clear what went wrong this time.

Police union president Steve Loomis called the problems "unacceptable" saying in Cleveland the full system didn’t come back up for about an hour.

Stick with Fox 8 News and for updates on this developing story, as they become available.

**More I-Team coverage, here**