CLEVELAND-- Crowds of RTA rapid train riders have been suddenly forced to struggle up and down dozens of steps inside Tower City at one of the busiest stops, the FOX 8 I-Team learned.
We found it happening at a temporary stop for westbound trains at Tower City set up while work is being done on the main rails. The temporary stop has only one elevator. and that elevator keeps going in and out of service.
The I-Team counted more than 50 steps. We found people trudging up the steps with luggage and health issues. One man even carried a bike up the steps and told us he just had a heart attack in January.
People using wheelchairs can’t get off here.
The Greater Cleveland Transit Authority said that elevator is an old freight elevator that keeps overheating. RTA said it belongs to Tower City, but the transit agency is bringing in a contractor to make repairs.
The transit authority said to have repairs completed as soon as Thursday.
“RTA apologizes to our customers. It is a big inconvenience to our customers," RTA spokesperson Linda Krecic said. She added RTA had no other choice but to use that piece of track during the work.
Meantime, RTA said those using wheelchairs or dealing with other significant handicaps can either get off at East 55th Street and take a bus to Tower City, or they can go to West 25th Street and take another train back to Tower City. That would drop them off on the other side, where elevators are working.