ST. AUGUSTINE, FL – A message on his Starbucks white mocha brought up some painful images for a Florida man.
When the customer got his drink, he saw a message on the label: “Diabetes here I come.”
And that comment hit a little too close to home for the man, who has two sisters who are living with Type 1 diabetes.
“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” said the Starbucks customer.
The customer wrote a note back to the barista that read, “2 of my sisters are diabetic, so…not funny.”
Starbucks issued a statement after the incident:
“We strive to provide an inclusive and positive experience for our customers, and we’re disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.”
The man says he doesn’t need an apology, he just wants to make sure that this won’t happen to anyone else.