GM Halts Most Chevy Cruze Sales

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(Photo Credit: GM)

NEW YORK (CNNMoney) — General Motors has halted the sale of most of the Chevrolet Cruzes now on dealer lots due to an issue on which officials are not yet commenting.

The Cruze is GM’s best-selling car model in the United States, and is also widely distributed internationally.

Officials say the halt will not affect operations at the Lordstown plant, where the Chevy Cruze is built.

Spokesman Alan Adler confirmed that GM has ordered a halt to sales of models with the 1.4-liter turbo engine, the most popular version of the compact car. Adler did not know the reason for the halt, and said there hasn’t been a recall issued on cars already sold.

The news comes as GM contends with a damaging recall of 1.6 million small cars worldwide due to an ignition switch flaw that has been linked to at least 12 deaths. This stop order is minor in comparison to that recall, but comes at a bad time, as Congress and federal prosecutors probe why GM did not recall the cars for a decade after it discovered the problem. GM CEO Mary Barra is due to testify before Congress on Tuesday and Wednesday next week.

The Cruze is one of GM’s best-selling models worldwide, with more than 2 million sold globally since it went on sale in 2009. GM sold 248,000 in the United States last year. Adler said the stop sales order is only for U.S. dealerships.

GM had about a 70 day-inventory of Cruzes at the end of February. That comes to about 7,000 cars nationwide.

Adler said stop orders are not uncommon and can be for something as minor as a flaw in the window sticker, or as major as a problem that leads to a recall. But not all stop orders lead to recalls.

Also on Friday, GM recalled just under 700 of the Cadillac ELR, the plug-in hybrid that is the luxury brand’s version of the Chevy Volt. Only 55 of the cars have been sold to customers, Adler said, while the rest are on dealer lots.

The recalled ELR’s have a calibration problem with their electronic stability control. Adler said the fix is a 20-minute software update.

Shares of GM were higher in mid-morning trading, though the news briefly sent the stock down from earlier highs.

14 comments

  • Cindy Han

    Bravo GM! This is what should happen.

    When a product manufacturer finds a serious problem they should halt sales and fix the problem rather than wait until people get killed or injured or the govt forces them into a recall.

    Count me in as a fan of GM. I’ve never had any issues with my ignition or anything else in the recalls (2012 chevy cobalt)… in fact, it’s the smoothest car I’ve ever been in. I love it. It’s cheap to fill up (using gasbuddy), cheap to maintain/repair, only 25/month to insure (thanks Insurance Panda)‚Äč, and looks beautiful. I’ll take it in for the re-call, but I don’t think this is a big issue.

    Modern cars are incredibly complex systems. As complexity rises, so does the chance that a problem will go undetected. Auto makers are constantly having to try to find the balance between their ability to manage this complexity and customer demand for new features. It’s a difficult balance to strike.

    That’s why you’re seeing just about every auto maker having these problems now. Contrary to the opinions of some, it’s not malicious, or even negligent. Its a very difficult competitive environment. Put too much focus on quality and don’t introduce enough new features, and consumers will buy the other guy’s car that has more features. Put too much emphasis on features, and you get recalls and loss of reputation.

    People gripe a lot about how much we pay executives, but, we pay them a lot to deal with very hard, sometimes no-win problems like this, under pressure, with other people’s money.

  • Lucille Werman

    I am not happy driving a dangerous car.. Now they can’t fix it for a few months , till they stock parts for a million. cars. Thanks GM. You should be ashamed of yourselves.

  • .

    I buy Honda’s No problems I have not owned a GM car in 27 years.
    I will NEVER buy a GM car. Even my children are told never buy GM

    NEVER!!!!!!!!!!!!!!!!!!!!!!

  • JOHN

    I AM DRIVING A 2013 CHEVY CRUZE WITH A MANUEL TRANSMISSION I HAD STALLING PROBLEMS WITH THE CAR 1 MONTH AFTER I PURCHASED THE CAR I HAD THE CAR TOWED INTO THE GARAGE AND THEY FIXED THE PROBLEM IT WAS WITH THE ON BOARD COMPUTER HAD TO BE REPLACED, THE CAR WORKED FINE FOR ABOUT TWO WEEKS AND THE PROBLEM CAME BACK, AND THEY REPLACED A MODULE THAT SAID NEEDED TO BE REPLACED WHEN THE COMPUTER WAS REPLACED, NOW I AM HAVING TRANSMISSION PROBLEMS WITH THE MANUEL TRANSMISSION ITS GRINDING WHEN I SHIFT IT IN TO FIFTH GEAR, THE DEALER REPLACED IT AND 1 MONTH LATER ITS DOING THE SAME THING AND STALLING AGAIN SO IF ANYONE HAVING THE SAME PROBLEMS I SURE WOULD LIKE TO HEAR FROM YOU

  • jane newman

    I have had my cruz for 14 mos. and in that time i have had a recall on the vacuum switch in the breaking system, air conditioner went, 2 water pumps, axel seal leak at the transmission, throttle body replaced, and the stabili trak went……i have 5 more years on this car and I also have a lawyer, GM needs to be big boys and deal with their mistake, and replace our vehicles. I will never buy a GM again!!

  • Nick A.

    I have a 2012 with 40,000 miles with no issues. I have never heard of any of these complaints from other Cruze owners.

  • marie

    i had a 2011 brand new cruze had defrost and moisture problems from January 2012 to march of 2014 when I got rid of this lemon..no one would help had it to the dealer more times than necessary they couldn’t fix it..took it for another opinion same thing couldn’t fix it had to keep the defrost on all the time car would frost over so bad I couldn’t see out of the windows contacted gm no help.. it got so bad I had to roll windows down to see to make a turn, for 2 years I had no heat in the car only defrost blowing in my face constantly.. will never buy another gm product, waste of money and time…

  • Michele

    To all you hater’s KEEP HATING.. ALL CARS HAVE ISSUES.. Like Cindy said.. GM is halting sales and fixing the problem where other manufacturers wouldn’t.. They just keep pumping them out defective…and any idiot who wants to buy a foreign car is very UN American in my book.. Shame on you.., Maybe you should move out of OUR country?

  • Erik

    I love GM products. Have seven. 54 Bel Air, 03 K2500 P/U, 06 K3500 Dump, 07 K2500 P/U, 07 Buick Lucerne, 11 2500 Van, 13 Chevy Equinox. Had a Camaro. Just about every time I took it out, I went over 100. Great car, too much power for me.

    Lucerne is my daily drive with over 122k. Basic repairs oil changes, brakes, tires, and a sensor. Great car.

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