Man Says He’s Banned From Walmart For Life

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QUEEN CREEK, Arizona (KNXV) -- Walmart is speaking out after a Valley man said he found out the hard way just how to get banned from their stores for life.

Joe Cantrell loves to ad match.

He goes through circulars to find the biggest discounts, and then goes to Walmart.

According to the company's website, they match the lowest advertised price on identical products, but when Joe tried doing that last week, the unthinkable happened.

What started as a trip to a San Tan Valley Walmart to get ornaments for his family's Christmas tree, turned into the biggest nightmare of Joe's life.

"I was handcuffed, humiliated and embarrassed in front of everybody at Walmart," Joe remembers.

Walmart sent ABC15 the following statement Tuesday:

"We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation."

But according to Joe, there's a chance he just may be the most loyal Walmart shopper you've ever met.

Joe told us he visits the mega-retailer at least twice a day -- once in the morning with his grandmother, and then again in the evening.

"I just love Walmart and that's why I go," he laughs.

Because to Joe, every little dollar counts.

"Sorry I get a little emotional about this because I'm disabled," he said.

After eight years in the ring as a professional wrestler and lots of injuries, "I can't do what I used to do for a living anymore," he said.

So four months ago, he started ad matching. But last week when a Walmart employee told him it wasn't allowed, Joe complained to management.

"When I left, he turned around and called the Pinal County Sheriff's Office and said he felt intimidated and threatened. I was upset but never once did I say anything to the gentleman," Joe said of the incident.

He said when he went back to Walmart four days later, three deputies handcuffed him, gave him a court summons and a notice banning him from any Walmart in the world for life.

"I felt shamed. I felt like I was the bad guy. And I know I'm not a bad guy," he said.

The deputies apparently agreed. Joe said when they realized the nature of the complaint, they let him go.

"They saw a grown man cry like a baby," Joe said. "Probably because I knew I would be able to go home to my family and finish that Christmas tree."

Joe wasn't arrested, but he said he's facing charges of threatening, intimidation and disorderly conduct. He has no attorney and he's still banned from Walmart for life.

Joe said he if knew ad matching was going to cause this, he just would have paid the extra money.


  • Dennis Jaeckin

    If that WalMart employee says that that wasn’t allowed then why do they advertise that they will match any price within a certain number of days they will match that price. They say that on TV, Radio, etc. That’s False Advertising. I worked at Walmart and I know what kind of Management people they have. They don’t care about anything but the All Mighty Dollar.

  • Dawn McQueeney

    We’re committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and we’ll match it. Right at the register.

    We gladly match the price in the following types of ads:*
    Buy one, get one free ads with a specified price
    Example: Buy one for $2.49, get one free (BOGO)
    Competitors’ ads that feature a specific item for a specified price
    Preferred shopping card prices for specific items that are in a printed ad
    For fresh produce and meat items when the price is offered in the same unit type (lb. for lb.; each for each)
    *The following are guidelines and limitations:
    We will match any local competitor’s advertised price.
    We do not require customers to have the ad with them to honor a competitor’s ad.
    Items purchased must be identical to the ad (size, quantity, brand, flavor, color, etc.)
    We do not match the price in the following types of competitor ads:
    Items that require a separate purchase to get the ad price
    example: “Buy [item A] to get [item B] for $C”
    Items with no actual price that require a purchase to get free product
    example: “Buy both [items A & B] to get [item C] for free”
    Items that require a purchase to get a competitors’ gift card
    example: “Buy [item A] to get a $B gift card
    Buy one, get one free (BOGO) ads with no actual price given
    Going out of business or closeout prices
    Percentage off
    example: “All mascara, 40% off”
    Competitors’ private label price promotions
    We do not honor:
    Ads when the actual price for items cannot be determined
    Internet pricing
    Misprinted ad prices of other retailers
    “Going out of business” sales or “closeout” prices

  • jim

    Sounds like the employee is a good example of the pussification of America. Awww my feelings were hurt, Awwww I was intimidated. BOO FRICKIN HOO

      • Judy

        I have been to Walmart several times and not only some of the employees there, but the management is awful … they only care about the money … they don’t care about their customers … they actually don’t care about their employees either … sounds like that person at the register needs to go back to school to learn manners themselves … what a cry baby … if you can’t work with the public, then you need another type of job … grow up!!!

  • Gary Sanders

    Look upon the experience as a blessing…..Walmart is bad for America.
    I’m sure a lawyer will call willing to represent him in a false advertising suit..

  • Jeffrey

    Did anyone catch the fact in the report that “I go to walmart twice a day everyday.” Then later in the the report it is stated at three days later when he returned to walmart deputies were waiting for him. Someone is not telling the truth in this story………..

  • Jdub

    I am in North Carolina. After tonight’s FIASCO (Wed. 12/11/13) I am banning WALMART from my life forever !!!! I literally spend THOUSANDS of dollars year !!!! LITERALLY !!!!!

  • Tara Ladawn

    The worker needs to grow up. WALMART… lies about advertising and roll backing their prices. My husband used to work at walmart and they do have cams but no audio. So you or anyone can say anything and either get away with it or lie about what has been and what has not been said. The worker knows that there are no audio to the cam so now they are taking advantage of it. They need to leave the guy alone and let him be. Walmart… GET AUDIO FOR YOUR CAMERAS. The IGNORANCE of Walmart… I Tell Ya.

  • Dottie Satterfield

    This can’t be the whole story. He got upset and complained to the manager. He probably threw a holy fit why else would they make a report after he left? I don’t like Walmart anymore then the rest of you…I worked there as a manager for twelve years. They don’t like bad publicity so there has to be more to the story. Of course that company is full of idiots…but still.

  • Ethel Naseem

    I have a nephew that loves Walmart as much as this poor guy does. He goes everyday also. When he goes to a different city for vacation or work, the first thing he does is find out where the nearest Walmart is. If this is how they treat their loyal customers, I am going to tell me nephew to choose a different store to be loyal to, apparently Walmart does not appreciate their loyal customers.

  • amy

    I see this happening everytime I go to walmart and most of the time it the employee that start yelling and being rude its really sick what they get away with what happened to the customer is always right and if he was such a threat why did they wait and call the police after he left

  • F.Ighneim

    I have tried numerous times to price match at Walmart it has never panned out. They do not even price match their own website. They are liars and scammers. Anyone ever heard of Target ;)

  • Hue

    Dollar voting. Just go to another store and recommend another store to others. Eventually enough people will realize that it is not worth it to shop at THAT store. I would only shop locally owned more often if the hours were longer too!

  • Margaret

    I am so glad to read this, because I love Wal-Mart and I price match have been for at least 15 years and I take all my ads to the store with me and coupons. because I not only food shop but housewares clothing and whatever they carry so one stop shopping is the way to go, I am also disabled, I just love Walmart sometimes I go 3 times a week.

  • cbones

    if he is charged then he should press charges himself against the employee for making a false report n then sue walmart for greivances.

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