PARMA HEIGHTS, Ohio-- One of his biggest hits is titled, “What Do You Mean?”
But Justin Bieber fans are asking the singing sensation the very same thing, after he canceled the VIP experience for the remainder of his Purpose World Tour.
Just last week, Bieber took to Instagram to reveal his decision to cancel the meet and greets backstage during the remainder of his tour, citing emotional exhaustion and depression.
Love u guys.. I'm going to be canceling my meet and greets. I enjoy meeting such incredible people but I end up feeling so drained and filled with so much of other people's spiritual energy that I end up so drained and unhappy.. Want to make people smile and happy but not at my expense and I always leave feeling mentally and emotionally exhausted to the point of depression .. The pressure of meeting people's expectations of what I'm supposed to be is so much for me to handle and a lot on my shoulders. Never want to disappoint but I feel I would rather give you guys the show and my albums as promised. Can't tell you how sorry I am, and wish it wasn't so hard on me.. And I want to stay in the healthy mindset I'm in to give you the best show you have ever seen ;)
In November, Donna Dooley of Parma Heights paid $4,000 for herself and daughter Sarah, who suffers from cerebral palsy, to meet the Biebs backstage at Quicken Loans Arena on April 26.
To say the 19-year-old is a mega fan would be an understatement. She wears a ring bearing his name; T-shirts and countless posters decorate her bedroom.
Sarah even has a prepared statement for her idol when they were to meet face to face.
"Can I have a hug from you and kiss, my Justin? And I love you so much," Sarah said.
"It's not like she has all these other things that a normal teenagers gets to do. She doesn't get to go hang out with friends and go to the movies and things like that. So concerts are the only things she can do like a typical teenager does," her mom said.
Donna said her daughter's tears have now turned to frustration because they, along with thousands of other fans, can't cancel their VIP purchase without foregoing the entire concert. All of the show-only tickets in Cleveland are sold out.
"She can't talk. She has to use a computer to talk. That should be someone who has a right to be depressed," Donna said.
Meeting her favorite celebrities is nothing new for Sarah, who proudly shows off pictures with the Jonas Brothers and Meghan Trainor. But a photo with Justin Bieber is the one she yearned the most.
“I mean, these kids are making you rich, and without the fans, you're not gonna be rich," Donna said.
She adds Sarah saved her money for months to be able to purchase the VIP ticket.
While the situation is extremely frustrating, the Dooleys can only hope that maybe Justin and his team will reconsider before next month's concert.
FOX 8 reached out to the Bieber team for comment; they have yet to respond.
The Dooleys said even if they don’t get at least a partial refund, they will still attend next month’s concert.