FLORIDA -- A mom in Tampa, Florida says a dispatcher wouldn't immediately send help for her 10-month-old baby boy who was locked inside a hot car.
According to WFTS, Shana Dees took her son, Jack, with her as she ran errands.
When she put her baby in the car and closed the door, she realized baby Jack accidentally locked the doors while he was playing with her keys. The car was not running and it was hot outside.
Her purse and phone were also locked in the car.
She used someone's phone to call 911.
According to WFTS, Dees can be heard telling the dispatcher, "My infant son is locked in the car in the parking lot. It is so hot outside. I'm really concerned, like I don't think I have time to call AAA before he would suffer heat exhaustion. Can somebody come out and open the door? I don't even know if that is something you guys do."
The dispatcher said, "They won't be able to try to gain access [to the] car unless the child is in some kind of distress and, well, by that point they may just smash your windows." The dispatcher then ended the call.
An off-duty officer in the area got involved, called 911, and got a different dispatcher. In the meantime, a shopper busted open the window and reunited Jack with his mother.
Authorities say the dispatcher should not have handled things the way he did. The Tampa Police Department has launched an investigation into the dispatcher's actions.