Browns Owner Jimmy Haslam is updating Pilot Flying J customers on what actions the company has taken since April, when news of a federal investigation on the company’s alleged rebate scam broke.
The letter, dated July 12, states that Haslam and Pilot Flying J are working hard to regain customers trust.
The letter states that the company’s internal field audit team reviewed the manual diesel program.
Any accounts which had a discrepancy in the customer’s favor received a check for the discrepancies, plus interest. The letter does not state how many checks were issued.
“We have invited all manual diesel rebate customers to discuss or verify our findings,” Haslam’s letter stated. “It is important to note that there were numerous manual diesel rebate accounts that had a zero balance and even some accounts that owed money to Pilot Flying J.”
The company has also placed three diesel fuel sales team members on administrative leave and, in addition, six members have resigned or were terminated.
Pilot Flying J also hired four new members to the sales team.
The company also eliminated the manual diesel rebates and installed systems and controls, and are continuing to audit all customer accounts.
“We are taking aggressive measures to restore, preserve and protect our customer relationships,” Haslam said.
He added the company is also planning to open 16 new stores in U.S. and Canada this year.
Informed sources say Jimmy Haslam has not been asked to testify in front of a federal grand jury.
The federal investigation continues and the grand jury may convene next month.
CLICK for continuing coverage.